Business Operations Representative

About this opportunity

The iTero Business Operations Representative is critical for the successful day to day operation of the iTero business across EMEA. By ensuring operational workflows are followed and performed within SLAs, they ensure we continually drive a high NPS, and deliver products and services effectively. They have a detailed understanding of the commercial offerings and business processes to ensure operational accuracy. The iTero Business Operations team also provides workflow solutions to ensure we continue to drive a high level of service as the commercial business evolves. General duties include purchase contract verification, order entry, services order management, returns sales orders and coordination, credit request handling and customer master data.

In this role, you will…

• Ensure customer and distributor orders are processed effectively and processed to SLAs.
• Order backlog management.
• Verification of purchase contracts and purchase orders.
• Escalate to and work with appropriate sales or support teams across EMEA to ensure required to process orders are completed.
• Entering sales orders in SAP and other systems for new products if required, RMAs and ongoing services.
• Order management of recurring services such as subscriptions.
• Have a detailed knowledge of the commercial offerings (pricing, promotions, programs), as well as business processes.
• Respond to internal inquiries from sales and support teams (tickets, phone, emails).
• Management of the iTero credit and rebill process.
• Management and coordination of the commercial product returns and replacements process with internal stakeholders (e.g. Logistics, Customer Service, Sales, Management).
• Ensuring customer master data for iTero customers is accurate in CRM and ERP systems.
• Ensuring iTero commercial programs are operationalized and supported throughout the life of the program.
• Loading and monitoring iTero list prices in Align systems, through creation of load files (excel), collecting the necessary approvals and opening JIRA tickets to guide deployment. Drive effective collaboration between the legal, marketing and operational teams to ensure accuracy and compliance levels are high whilst critical deadlines are met.
• Provide reports and data as required to internal stakeholders.
• Provide guidance and training to internal stakeholders as the business processes to ensure consistency and effectiveness.
• Create and implement workflow solutions for continual improvements initiatives, market expansion, and other projects. This involves working with, and training appropriate stakeholders across the business to implement the most optimal solution.
• Ensure departmental SOPs and WIs are up to date and adhered to.
• Comply with all safety policies, practices and procedures.
• Report all unsafe activities to superior and/or Human Resources.
• Participate in proactive team efforts to achieve departmental and company goals.
• Perform other duties as assigned.
• Other duties may be assigned.

In this role, you’ll need …

• BA preferred or High school diploma
• 2- 4 years related experience and/or training
• Fluent English communication; other languages are an advantage
• The iTero Business Operations Representative is critical for the successful day to day operation of the iTero business across EMEA. By ensuring operational workflows are followed and performed within SLAs, they ensure we continually drive a high NPS, and deliver products and services effectively. They have a detailed understanding of the commercial offerings and business processes to ensure operational accuracy. The iTero Business Operations team also provides workflow solutions to ensure we continue to drive a high level of service as the commercial business evolves.

General duties include purchase contract verification, order entry, services order management, returns sales orders and coordination, credit request handling and customer master data.

Sound like a good fit?  

Great! Click the "apply" button to let us know you are interested. Not the right fit? Don’t worry,?Align?is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network. 

About Align 

Align Technology is a publicly traded medical device company that is?transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and?OrthoCAD?digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials. 

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work – these are just some of the?things?employees say make Align Technology a great place to work. 

Align Technology is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We also respect your privacy.