Collections Analyst With Russian

  • Firma: Genpact PL
  • Lokalizacja: małopolskie
  • Data publikacji: 2021-11-30
Collections Analyst With Russian

Function: Operations

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.


Inviting applications for the role of the Collections Analyst With Russian 

  • Incoming Payments: Investigating and identifying details for the amounts received;
  • Coordinating query resolution / dispute management:
  • Telephonic and written communication with the customers;
  • Ensure timely contacts with clients via email/phone/fax for collection purposes;
  • Issuing, checking and sending dunning letters / Collection letters;
  • Reporting periodical / on the spot regarding the activity process indicators;
  • Perform customer account reconciliation/ bank reconciliation;
  • Resolve deductions & disputes;
  • Follow up on accounts and on disputed items;
  • Support ad hoc requests from Business group and local units;
  • Provide required monthly reports;
  • Assist AR Team Leader to prepare and submit reports to the customer as applicable;
  • SOP creation and updating;
  • Deliver the required data for audit purposes;
  • Making the accounting process controls established through the internal policies (SOX);
  • Provide support to AR Team Leader and Regional AR Analyst for credit control activities as required;
  • Ensure Key Metric’s are met and service is delivered to end users as expected;
  • Identify opportunities for continuous process improvement and innovative solutions and communicate these to the AR Team Leader;
  • Very good knowledge of Russian min. C1
  • Communicative level of English min. B2
  • University graduate (Economic studies are an advantage)
  • Excel knowledge
  • OTC – Collections experience
  • Previous experience in a multinational company
We offer
  • Attractive salary
  • Stable job offer – employment contract
  • Free access to our award-winning learning platform
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Possibility of development
  • Benefits (Insurance, Luxmed, Multisport, Lunchpass Card, additional vacation days, biking policy)
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