Collections Team Leader - French Speaker
Recruitment process for this position and onboarding trainings are conducted online.
What do you need to start?
- Experience in O2C area is an asset
- Fluent English and French
- Strong people management skills
- High level customer service skills and very good communication skills
- Very good analytical skills, able to prepare complex analysis and reporting
- Able to improve the process and to motivate the staff to do the same
- Ability to delegate tasks and set deadlines
What duties will help you grow?
- Create an inspiring team environment with an open communication culture
- Manage a Team by supervising them to deliver high quality, professional and proactive day to day service to our Client with agreed SLAs
- Ensure that all processes and audit controls are performed on expected level
- Monitor the performance of staff against agreed objectives, listen to team members’ feedback and resolve any issues or conflicts
- Take improvement actions where appropriate
What have we prepared for you?
Personal and professional development:
Our legendary atmosphere:
- Development programs, external courses, education & certificates co-funding
- NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: Excel, VBA, RPA, customer care and more.
A lot of benefits:
- We dont have a rigid dress code, but what we do have are awesome communities and world – changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and… simply like each other!
- Private medical care, which can be extended by a package of dental services purchased on preferential terms.
- Private life insurance which can be extended by oncology package purchased on preferential terms.
- Referral bonuses for recommending your friends to Capgemini.
- Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more).
- Offices in great locations, car leasing program, carpooling options and bicycle parking.
Who are we?
Being one of us means stability of employment and constant development among other great people. We want to share with you our experience and exchange it for yours in a mutual partnership.
Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of our units is Business Services created by extraordinary people who provide solutions to our international clients in areas such as HR, Finance & Accounting, Supply Chain or Business Transformation.
Do you want to get to know us better? Watch a short video: https://youtu.be/K8v_UJ7CH8c
Do you have any additional questions about working at Capgemini? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).