Junior Collections Support Specialist with Dutch

  • Firma: Accenture Sp. z o. o.
  • Lokalizacja: mazowieckie
  • Data publikacji: 2024-02-05
Junior Collections Support Specialist with Dutch
Warszawa
Nr ref.: R00193914
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.
 
Operations drives business value and outcomes to advance our clients on their journey to intelligent operations through our innovative operating engine — SynOps. We transform business processes to achieve sustainable growth by optimizing people, technology, data and intelligence.

As a key player in the Collections Team, you will have the responsibility for cash receivables for our client.
 

What will you do:
  • Manage standard customer ledger to collect accounts receivable balances from invoiced customers through a combination of email and telephone calls.
  • Focus on cash collections, debt management, accounts reconciliation, credit refunds.
  • Achieve and exceed month end and quarter-end SLAs, both CPIs and KPIs.
  • Sharing relevant electronic documents as per customers requests.
  • Responsible for managing blocked orders.
  • Develop and maintain good relationships with the client sales teams.
  • Ensure that client requests are managed within the clients system.
  • Responsible for investigating and resolving customer queries.
  • Works independently, with some guidance in complex situations.
  • Complete daily and ad hoc reports.
  • Ensure compliance with MDT collections policies and procedures.
What do we expect:
  • Very good English and Dutch min. C1.
  • Microsoft Office package knowledge.
  • Team collaboration and relationship building skills.
  • Proactive Problem-Solving Skills.
  • Experience in Collections or Customer Service would be an asset.
  • Experience in working with SAP would be an asset.
  • Degree in a relevant field nice to have.
What we offer:
  • Using foreign language and new technology solutions daily, cooperating with various global Clients.
  • Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
  • Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
  • Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
  • A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
  • Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
  • Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
  • Modern, ecological office in city center with convenient connection for all means of transport (incl. chill room, game room, free bicycle parking and coffee-breaks at terrace).
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.
 
Operations drives business value and outcomes to advance our clients on their journey to intelligent operations through our innovative operating engine — SynOps. We transform business processes to achieve sustainable growth by optimizing people, technology, data and intelligence.

As a key player in the Collections Team, you will have the responsibility for cash receivables for our client.
 

What will you do:
  • Manage standard customer ledger to collect accounts receivable balances from invoiced customers through a combination of email and telephone calls.
  • Focus on cash collections, debt management, accounts reconciliation, credit refunds.
  • Achieve and exceed month end and quarter-end SLAs, both CPIs and KPIs.
  • Sharing relevant electronic documents as per customers requests.
  • Responsible for managing blocked orders.
  • Develop and maintain good relationships with the client sales teams.
  • Ensure that client requests are managed within the clients system.
  • Responsible for investigating and resolving customer queries.
  • Works independently, with some guidance in complex situations.
  • Complete daily and ad hoc reports.
  • Ensure compliance with MDT collections policies and procedures.
What do we expect:
  • Very good English and Dutch min. C1.
  • Microsoft Office package knowledge.
  • Team collaboration and relationship building skills.
  • Proactive Problem-Solving Skills.
  • Experience in Collections or Customer Service would be an asset.
  • Experience in working with SAP would be an asset.
  • Degree in a relevant field nice to have.
What we offer:
  • Using foreign language and new technology solutions daily, cooperating with various global Clients.
  • Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
  • Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
  • Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
  • A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
  • Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
  • Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
  • Modern, ecological office in city center with convenient connection for all means of transport (incl. chill room, game room, free bicycle parking and coffee-breaks at terrace).
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Check out all our job vacancies at our website: www.accenture.pl/operationswarsaw

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
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