Process Improvement Senior Specialist

  • Firma: Aon
  • Lokalizacja: małopolskie
  • Data publikacji: 2024-02-05
Process Improvement Senior Specialist
Nr ref.: 2023-70766/103031 GBS KRK Operations POL02

Aons Krakow Shared Service Centre is establishing a Process Improvement and Automation Team to support its business efficiency agenda.

We are looking for a motivated process improvement and automation experts to join the new team.


The Team, sponsored by Krakow Centre Location Lead, working closely in cooperation with Global Automation Centre of Excellence Lead and BU Operations SMEs will be responsible for delivering process improvement projects across main business functions in Krakow, applying tools such as VBA, VB, Microsoft Power solutions and different reporting platforms.
Its an unique opportunity to significantly contribute to organizational change and improvement of processes.

The Senior Process Improvement Specialist works under minimal guidance to implement process improvements using various non-invasive technologies, according to requirements and standards. In addition, responsible for design of solutions under minimal guidance. Supports the team in project planning activities, and responsible for areas such as estimation and risk identification within the scope of their work.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like
  • Implements process improvement solutions according to the functional specifications, detailed design, maintainability, and coding and efficiency standards under minimal guidance.
  • Executes testing to verify basic functionality of their or a peers code under minimal guidance.
  • Designs solutions under limited guidance leveraging existing standards.
  • Creates documentation for solutions as per defined standards and processes under minimal guidance.
  • Performs the assessment, analysis and technical specifications under minimal guidance.
  • Supports the team in project planning activities, estimating, in evaluating risks, and prioritizing based on requirements.
  • Tracks and reports on progress with manager and/or stakeholders.
  • Creates, maintains, and publishes development and documentation standards
  • Partners with the stakeholder and/or manager and contributes to scoping discussions and creates supplemental/non-functional requirements.
  • Facilitates formal code reviews to ensure standards are being met.
  • Acts as a technical subject matter expert for the internal team on areas such as VBA functionality and approach including solving issues, performance initiatives.
  • May assign project development tasks to development team members.
  • Assists team in applying design, development and process standards.
  • Participates in R&D initiatives to implement new technologies for process improvement use cases.
Skills and experience that will lead to success
  • Degree in Finance, IT, econometrics, mathematics related field    / 3+ year experience in SSC or BPO
  • Proven track record of improvement and automation initiatives
  • Excellent command of VBA
  • Practical knowledge of Power BI
  • Advanced knowledge of MS Access and MS Excel
  • Continuous process improvement mindset and experience
  • Lean Methodology knowledge would be a plus
  • Ability to gather and translate business needs to valid improvement requirements
  • Able to quickly learn new concepts or technical tasks
  • Good understanding of relational database concepts
  • Basic UiPath knowledge an advantage
  • Good communication skills
  • Tools (DOMO, Tableau, QlikView, SQL) would be an advantage
  • Very good English skills (B2 / C1)
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.  We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.  
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. 
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email

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